Accessible Taxi Services You Can Count On
At Taxi Peninsula, we believe everyone deserves safe, comfortable, and dignified transport. Our wheelchair-accessible taxis (WATs) serve Melbourne’s suburbs, hospitals, and key destinations with trained drivers and modern vehicles.
1. What is a Wheelchair Accessible Taxi (WAT)?
- Vehicles: Modified vans with ramps/lifts (no transfers required)
- Capacity: Wheelchair + 2-4 passengers
- Features:
✔ Secure restraint systems
✔ Air-conditioned cabins
✔ Assistance from trained drivers
Did You Know? Taxi Peninsula operates one of SE Melbourne’s largest WAT fleets!
2. Where We Serve
Key Coverage Areas:
- Hospitals: Monash Medical Centre, Frankston Hospital, Casey Hospital
- NDIS Hubs: Dandenong, Cranbourne, Mornington
- Transport Hubs: Frankston Station, Dandenong Station
- Attractions: Peninsula Hot Springs, Cheltenham Shopping Precinct
Service Boundary: From CBD to Portsea – no suburb too far!
3. How to Book an Accessible Taxi
3 Ways to Reserve:
- Phone Booking – Call [Taxi Peninsula Number] (24/7)
- Online Form – Visit taxipeninsula.com.au/accessible-taxis
- Through NDIS Providers – We accept transport budgets
Lead Time:
- Urgent trips: 1-2 hour notice (subject to availability)
- Regular appointments: Book 24+ hours ahead for priority
4. Pricing & Subsidies
Standard Rates:
- Metered fares (same as regular taxis)
- No extra charge for wheelchair use
- Estimated Costs:
- Frankston → CBD: 70−70−90
- Dandenong → Monash Hospital: 30−30−50
Financial Support:
- NDIS Participants: Claim through transport budget
- Pensioner Concession: 50% discount on fares (with valid card)
- Multi-Ride Discounts: Ask about our 10-trip packages
Tip: Keep your Taxi Services Subsidy Scheme (TSSS) card handy!
5. Meet Our Accessible Fleet
| Vehicle Type | Features | Best For |
| Toyota HiAce | Rear ramp, 2 wheelchair spots | Groups + equipment |
| Mercedes Sprinter | Side entry, climate control | Long-distance comfort |
| Volkswagen Caravelle | Compact, easy urban access | Quick local trips |
All vehicles serviced fortnightly for safety compliance
6. Your Questions Answered
Q: How do drivers assist wheelchair users?
A: Our trained drivers will:
- Deploy ramps/lifts
- Secure wheelchairs properly
- Assist with seatbelts (if requested)
- Never rush the boarding process
Q: Can I travel with my mobility scooter?
A: Yes! We transport:
- Foldable scooters (in boot)
- Non-foldable models (in WATs)
Note: Max weight 300kg (including passenger)
Q: What if I need recurring medical transport?
A: We offer:
- Standing weekly bookings
- Direct billing to NDIS/MyAgedCare
- Same-driver allocations (by request)
7. Why Choose Taxi Peninsula for Accessible Transport?
Melbourne’s most reliable WAT service
Drivers trained in disability awareness
No last-minute cancellations
Flexible payment options
“The driver arrived early, knew exactly how to secure my chair, and made Mum’s hospital trip stress-free.” – Sarah K., Carrum Downs
Ready to Book Your Accessible Taxi?
Call Us 24/7: +61 468 323 211
Online Booking: https://taxipeninsula.com.au/book-ride/
Email: support@taxipeninsula.com.au
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